Anonymous
map-marker Cleckheaton, Kirklees

About delivery

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Did not even get to speak to anyone about my query. So Im not happy about that to be fair. As my package is saying delivered but its not at my house as the picture shows a totally different door and surroundings
View full review

User's recommendation: You will just have to email and wait

Sameul Ssz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker St Helens, St Helens

Problem solved

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Didn't receive item ordered 20/2, couldn't contact by phone ,so emailed them, then you emailed them ,then the company e-mailed me back to say item had gone missing in transit?so they're going to refund the full amount back to me.thank you for your help with the problem.
View full review
Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Preston, Lancashire

Cheating customers

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Tjhughes - Cheating customers

I was given a £20 tj hughes Fromm customer service and the store assistant was making excuses not to use it. A gift card works the same as a credit note but the gift card was used towards the transaction but it didnt show on my receipt properly.

The rest of the money for the whole transaction was paid with my debit card and this was allocated by a few pounds to each of the items meaning a refund would not only give me back a few pounds and not the gift card money which is wrong.

I went into store to refund it as the size was wrong and the store manager accused me of not issuing for it when its clearly on the receipt. They really are a disgrace and thieves as well, really bad shop and the store assistant asked me if I had the same problem everywhere I went

View full review

User's recommendation: Don’t shop there

Chelsey W Ojr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong item

Tjhughes - Wrong item
Tjhughes - Wrong item - Image 2
Hi, I received my order today but received the wrong item My order number is W16319 I did not receive the Lewiss Air fryer Oven digital 5 in 1 Can you look into this please Or can someone call me on 0742937**** Thanks Chelsey
View full review
Loss:
$59

Preferred solution: The item I originally ordered

Anonymous
map-marker Bristol, Bristol

I need a copy of my receipt

Tjhughes - I need a copy of my receipt
Hi I purchased a vax carpet cleaner 4/11/2022 and cant find a copy of receipt can you help please Address 18 rowton drive B742ag
View full review
Cynthia B Ghe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customers SERVICE IS APPALLING

I HAVE EMAILED EVERY DAY AND HAVE REQUESTED A RETURN / ADDRESS FORM ON 10/11/12/13/14/15 I AM GOING AWAY FOR A BREAK AND WANTED TO RETURN ITEMS IT IS

IMPOSSIBLE TO DO SO. NO RETURN FORM IN ORDER SENT OUT TO ME.

TRADING STANDARDS HAS NO CONTACT NUMBER FOUND. EMAILS I HAVE BEEN IGNORED FIVE DAYS WAITING AND I STILL DO NOT HAVE A RETURN/ADDRESS FROM THEM.

IT IS DISGUSTING HOW TJHUGHES POLICY HAS CHANGED FROM CUSTOMERS FIRST. TO THIS.

NO PHONE NUMBER TO CONTACT OR SPEAK TO THEIR CUSTOMER SERVICE DEPT..

IT IS APPALLING SERVICE I HAVE BEEN A CUSTOMER FOR YEARS. ONCE THIS ISSUE IS RESOLVED I WILL NEVER BUY FROM TJ HUGHES AGAIN

View full review
Cons:
  • Impossible to receive return address

Preferred solution: Full refund

User's recommendation: DONT BUY FROM TJHUGHES

Naisha Mka
map-marker Preston, Lancashire

Lost mobile phone

Went in st helens shop few weeks ago bought jumper oh ha a look at bargains but was in hurry on mobility scooter thinkhad stroke few days later with shock my life was in my phone ,!! Anyway wnnt to pay point paid left went to best to see if I could get on bus with scooter was running out of charge anyway no purse ,no, phone it was a Samsung s14 mobile android in pink sparkly case I've rang it a few times ut was still ringing as if no-one could here it could you please have a look for me Barbara Cliff 0792546**** or Barbaracliff100@***.com ps I have informed the police in St helens got crime number regards

View full review

User's recommendation: Keep hold of

Anonymous
map-marker Port Talbot, Neath Port Talbot

Awaiting delivery

appalling service to 2 full days off Work, on delivery! On the two occasions I was let down, 2 nd day promised delivery at 11 1400 pm had a call at 1300pm, to state that my delivery wont be here on this day , I have lost earnings through taking time off , I would like compensation for the terrible upsetting experience, I will never order of this firm ever!
View full review

User's recommendation: Never would recommend

Naisha Mka
map-marker Preston, Lancashire

Lost mobile phone

Please can you see if my phone has been handed in Samsung s14 in pink sparkly case with santander card ,Costco card, with Mrs B Cliff on tell no to ring 0792546****
View full review
Jane H Ouo

Online order being sent back awaiting refund

I ordered 3 scooters and they came completely the wrong scooters so I sent them back and just awaiting refund please so I can order the right one
View full review
Loss:
$14
Pros:
  • Fast delivery

Preferred solution: Full refund

Lanier Lyx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker London, England

Can’t contact them

Tjhughes - Can’t contact them
Tried sending email. Dropped tickets as they requested but no luck. Finally got a contact number and its just a message. I will never order from them again.
View full review

User's recommendation: Never order online!

Anonymous
map-marker West Burton, England

No receipt of order.

I have not received my order nor have I heard from them nor can I contact them . I was told delivery would be 4/5days over a week ago.
View full review

User's recommendation: Don’t go there!

Deldrick Pdk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gravesend, Kent

Order not arrived

ORDER STILL NOT RECEIVED YET AT LEAST 100 SYMBOLS ! THERE YOU GO ! UNBELIEVABLE YOUR HAVING A LAUGH AREN'T YOU ?
View full review

User's recommendation: NOT AT ALL GOOD, I'VE BEEN SCAMMED AND CALLED A LIER AND ALMOST CALLED ME THIEVING

Ariahna Aas

Deals-tj.com

If anyone has ordered from deals-tj.com, this is a fake Chinese website scamming people and not associated with tjhughes.co.uk
View full review

Preferred solution: Nothing, people need to know about thy fake site.

Anonymous
map-marker Portsmouth, Portsmouth

When will I get my order

Iam still waiting for my order and not happy ihave not recived it and had not email to why ihave not recived it yet Iwill Waite till Monday and Iwill report as a scam I readily donot what to butmy husband needs the shirts as iam disabled and he is going away for a break as he looks arfter me all the time please email me ASAP to what is going on my email is janetlaird49@***.com thank you
View full review
Anonymous
map-marker Portsmouth, Portsmouth

When will I get my order

Iam very upset and angers I still have not got my order and had no Arnser to my emails please call me ASAP as I saied in my presets order my husband needs the shirts as he is going away for a break as he looks arfter Me as iam disabled please call me on 0759963****
View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article